The following procedures apply to all returns for refund, repurchase, or exchange:
- 100% money back guarantee in the first 30 days from purchase minus shipping and handling.
- All merchandise must be returned by the Consultant or customer who originally made the purchase directly from VIBRANZ.
- All returns must have a Return Authorization Number which is obtained by calling the Customer Support Department within 30 days of purchase. This Return Authorization Number must be written on each carton returned.
- The return is accompanied by: Completed and signed Consumer Return Form;
Unused portion of the product in its original container.
- Proper shipping carton(s) and packing materials should be used when packing product(s) for return or replacement. Use shipping services that provide a tracking number for each package.
- Send to VIBRANZ shipping pre-paid. VIBRANZ does not accept shipping-collect packages. Lost shipments are the full responsibility of the customer. VIBRANZ cannot be held liable for lost return shipments. If returned products are not received by the VIBRANZ distribution center, it is the responsibility of the customer to trace the shipment.
- If a customer is returning merchandise to VIBRANZ that was returned to him or her by another personal retail customer, the product must be received within ten (10) days from the date of which the retail customer returned the merchandise to the Consultant and must be accompanied by the sales receipt provided to the customer by the Consultant at the time of sale.
- All conditions in this policy must be met prior to receiving a refund or replacement.
- Replacement Policy for Pendants & Frequency Discs– VIBRANZ will replace at 50% the cost any Pendants, 8″ or 3.5″ Frequency Discs that are accidentally dropped and or broken with the return of the broken pieces and a RMA (Return Merchandise Authorization) which is obtained from Consultants Services by emailing to firstname.lastname@example.org
- Replacement Policy for Naturalasers– VIBRANZ will replace at no cost within 6 months from the date of purchase any Naturalasers that are accidentally dropped and or broken with the return of the Naturalaser and a RMA (Return Merchandise Authorization) which is obtained from Consultants Services by emailing to email@example.com